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All-in-one HR platform · v2.0
14-day free trial · No credit cardhello@HrMagix.com
All-in-one HR platform · v2.0
14-day free trial · No credit cardhello@HrMagix.com
Enter the number of promoters, passives and detractors from your survey to get the eNPS score on its scale of minus 100 to plus 100, with the share in each group.
eNPS asks employees how likely they are to recommend the organisation as a place to work, on a scale of 0 to 10. Those who answer 9 or 10 are promoters, 7 or 8 are passives, and 0 to 6 are detractors.
This eNPS calculator takes the count in each group and returns the score. Passives are counted in the total but do not add to or subtract from the result.
Enter your figures, then press Calculate
Your 3 inputs become a full breakdown, with every step of the working shown beneath the headline figures.
The score comes from one question answered on a 0 to 10 scale. Responses are sorted into three groups, and only two of them enter the arithmetic.
eNPS = % Promoters − % Detractors, where each percentage is of all responses including passives
"On a scale of 0 to 10, how likely are you to recommend this organisation as a place to work?" Keep the wording identical between surveys.
9 and 10 are promoters, 7 and 8 are passives, 0 to 6 are detractors.
Divide each group by the total number of responses, passives included.
Take the detractor percentage from the promoter percentage. The result is a whole score from −100 (all detractors) to +100 (all promoters), not a percentage.
What this does not include
Asked often enough about this calculation to be worth answering beside it.
Divide promoters (9 or 10) and detractors (0 to 6) by the total number of responses, convert each to a percentage, and subtract the detractor percentage from the promoter percentage.
They are not left out of the total. They count in the number of responses, which lowers both percentages, but they do not add to or subtract from the score directly.
Yes. When detractors outnumber promoters the score is below zero. The full range is −100 to +100.
There is no fixed threshold that applies everywhere. Survey wording, timing, anonymity and response rate all move the number, so the most reliable reading is your own trend over repeated surveys run the same way.
Often enough to see a trend, but not so often that people stop answering. Many organisations run it quarterly or twice a year. Keep the method the same so scores are comparable.
A calculator applies a rule to figures you type in. A payroll run applies it to your actual employee record, your locations and your verified declarations, which is where Professional Tax, LWF and TDS also resolve.
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