Self-service

In practice

Most of the questions HR answers by email in a typical month, such as balance enquiries, copies of payslips and missed-punch corrections, are what self-service exists to remove. The HR team's work shifts from answering them to configuring what employees can see and setting up who approves each kind of request.

The busiest windows are predictable: the first days after payroll when payslips appear, the declaration window at the start of the financial year, the proof window towards the end of it, and the weeks after Form 16 is issued in June when employees are filing returns.

The setup mistake to avoid is launching without clean master data. If a bank account, PAN or reporting manager is wrong, self-service puts the error in front of the employee and routes their requests to the wrong approver. HRMagix offers an employee self-service portal and mobile app for payslips, Form 16, leave, attendance and declarations.

Questions that involve Self-service

• Does self-service reduce control over the data?Answered on Employee Self-Service
• How much of HR can a small business realistically move to self-service?Answered on Small Business
• How does HRMagix handle the Old vs. New Income Tax Regime choices?Answered on Questions & Answers
• Does HRMagix produce payslips and Form 16 for employees?Answered on Questions & Answers
• Can employees compare the old and new tax regimes before declaring?Answered on Payroll